PRIVACY POLICY
Rapid Maxi Cabs values your trust and is dedicated to managing your Personal Information in accordance with the highest standards. This statement outlines our commitment to you and how we handle your Personal Information responsibly.
We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles govern the collection, use, storage, disclosure, security, and disposal of your Personal Information.
You can access the Australian Privacy Principles on the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
Defining Personal Information and Its Purpose
Personal Information refers to data or opinions that uniquely identify an individual. Examples include names, addresses, email addresses, and contact numbers. We collect Personal Information through various channels, such as interviews, correspondence, telephone calls, emails, and our website www.rapidmaxicabs.com.au, among others.
Our primary reason for gathering your Personal Information is to provide services, share information, and manage marketing activities. We may also use your data for related secondary purposes, in cases where such use is reasonable and expected. You have the option to unsubscribe from our mailing/marketing lists by contacting us in writing.
We strive to be transparent about the collection of Personal Information, explaining the reasons and plans for its use when we gather it.
Handling Sensitive Information
Sensitive information, as defined by the Privacy Act, encompasses details or opinions regarding racial or ethnic origin, political views, religious or philosophical beliefs, membership in organizations, criminal records, or health information.
We will only use sensitive information:
– For the primary purpose it was obtained
– For directly related secondary purposes
– With your consent
– Where required or authorized by law
Third Parties and Disclosure
We primarily collect your Personal Information directly from you. However, in certain instances, third parties may provide us with information. In such cases, we will inform you about the data provided by these third parties.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
– With third parties upon your consent
– Where legally required or authorized
Securing Personal Information
We store your Personal Information in a manner that guards against misuse, loss, and unauthorized access, modification, or disclosure. When no longer necessary, we will take steps to destroy or de-identify your Personal Information. However, most of the data will be kept in client files for a minimum of 7 years.
Access to Personal Information
You have the right to access, update, and correct your Personal Information, with certain exceptions. To request access, please contact us in writing.
Rapid Maxi Cabs will not charge for access requests, but an administrative fee may apply for providing a copy of your Personal Information. Identification may be required before releasing requested data.
Maintaining Personal Information Quality
We strive to keep your Personal Information accurate, complete, and up-to-date. If you find inaccuracies, kindly inform us to ensure our records remain current.
Policy Updates
This policy is subject to change and is available on our website.
Privacy Policy Concerns and Queries
For complaints, queries, or concerns about our Privacy Policy, please reach out to us:
Sydney, Australia.
Email: info@rapidmaxicabs.com.au
CANCELLATION AND REIMBURSEMENT POLICY
To make any cancellations or modifications, kindly notify us at least 3 hours prior to the scheduled booking time. Otherwise, we retain the right to retain deposits or impose a cancellation fee.
Refunds for your maxi cab reservations with Rapid Maxi Cabs will be executed under the following circumstances:
- If cancellations are made with a notice of 12 hours in advance.
- Refunds will be processed after deducting administrative charges, as outlined below.
- In the event of missed flights, refunds for prepaid journeys will be handled after the deduction of administrative charges, provided passengers responsibly inform us.
- For refunds to international bank accounts, deductions will be calculated based on the actual amount paid.
Refunds will not be initiated in the following scenarios:
- If cancellations are reported within 12 hours of the booking.
- In the case of reservations made for the wrong date, flight, or irrelevant details.
- When a passenger departs from the designated pickup point without notifying us.
BOX AS IT IS
COLLECTION AND PERSONAL INFORMATION
In order to provide you with our products and services and carry out essential business functions, we require the collection of your personal information.
By voluntarily providing us with your personal information, you acknowledge and agree that Rapid Maxi Cabs and its affiliated companies, referred to as “we,” “us,” or “our” in this statement and our Privacy Policy, may use and share this information.
If you do not agree with these terms, you should refrain from sharing your personal information. However, please note that declining to share your information might impact our ability to communicate with you effectively or provide certain products or services.
Sharing of Personal Information
We may share your personal information with our affiliated entities and other relevant parties, including third parties who offer products and services to us or through us as part of our regular business operations, management, or promotional activities. This sharing will be in compliance with our Privacy Policy. It’s important to note that some of these third parties may be located overseas, which could involve the sharing of your personal information with them.
Direct Marketing
Unless you indicate otherwise, we may utilize your personal information for direct marketing purposes. You have the option to opt-out of such marketing activities at any time in accordance with our Privacy Policy.
Access, Changes, and Privacy Breach Reporting
Our Privacy Policy outlines how you can access your personal information, request modifications, report privacy breaches, and details how we manage such reports.